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The Metropolitan Manila Development Authority will soon allow the public to file complaints - or commendations - against its personnel, online.
On the Metro Solusyon website, the public can report complaints and irregularities committed by employees of the Metropolitan Manila Development Authority (MMDA). It can be accessed by visiting www.metrosolusyon.mmda.gov.ph.
Patterned after India's I Paid a Bribe website, the new MMDA service site will help the agency remove its unscrupulous personnel, the agency's Chairman Francis Tolentino said.
Metro Solusyon be launched on Tuesday, 10 a.m., at the MMDA grounds in Makati City.
Anyone who wishes to report any incident will be required to log in, the MMDA says.
Complaints must include the full name of the complainant together with the specific date, time and place where the incident happened.
They will receive a confirmation notice if their report is received successfully and will be given a reference number which they can use for follow-up.
“We will verify the complaints first before we publish it on the website in order to protect our personnel from bogus and malicious reports. But we will investigate right away complaints which are truthful,” Tolentino said.
The website aims to foster transparency and active civic participation in finding solutions to various metro-wide concerns, the MMDA chairman said.