BPI says ‘fixed’, netizens say ‘not’; bank branches open till 7:30 p.m

June 8, 2017 - 11:28 AM
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Facebook post, 10:23 A.M., June 8, 2017

MANILA – Did BPI beat its own deadline to fix the glitch that hit the bank on Wednesday, June 7? Netizens said the bank didn’t.

By 3 p.m Thursday, the bank issued an advisory acknowledging the clients were still having problems, and announced its branches would remain open until 7:30pm to allow them a chance to sort things out in person.

Here’s that advisory:

BPI ADVISORY | June 8, 2017 As of 3:00 pm

“We acknowledge the concerns and frustrations you have raised since the internal data processing error occurred.

We hear you and understand the inconvenience this matter may have caused you. To address this, we continue to exert all efforts in rectifying balances of accounts with misposted transactions.

Our branches are open to serve you until 7:30 p.m. today. You may visit them for your deposits, withdrawals, payments, and other transactions.

You may also continue availing of other banking services, such as credit cards, remittance, SWIFT, equities, brokerage (BPI Trade), investments, and loans. Please accept our deepest apologies as our electronic channels (ATMs, Express Online, and mobile app) remain deactivated as we aim to resolve the matter at the soonest time possible.

We assure you that the integrity of your accounts will be maintained.

We thank you for your continued patience as we work to resolve this internal system issue satisfactorily.”

Offline Wednesday, social media on fire

When the Bank of the Philippine Islands took all its ATMs and online banking offline Wednesday morning, social media started burning with queries on the situation hammering the Ayala-led banking institution.

By mid-morning, BPI had to come out with an advisory telling its clients that the bank experienced an “internal data processing error”. No less than BPI President and CEO, Cezar P. Consing said in an interview on television that the problem was not a hack and will be fixed “within the day, and assured its client that they will not lose any money”.

However, on Thursday, June 8, despite a number of posts on social media saying that they could now access their accounts at BPI, there are some account holders who are still left in the dark.

Facebook post on BPI mobile banking, 10:45 A.M., June 8, 2017

Facebook post, 10:23 A.M., June 8, 2017
BPI mobile app connection, June 8, 2017

BPI admits continuous glitch

In its latest advisory Thursday morning, BPI acknowledged the fact that not all are fixed.

BPI banking advisory, June 8, 2017

“In the process of rectifying balances of accounts with mis-posted transactions, we have noted that certain account still reflect incorrect balances. To allow us to do the necessary adjustments, we will need to deactivate our electronic channels today.”

BPI online banking still not available as of 10:35 A.M., Thursday, June 8.