As Senate probes woes of BPI, BDO, ‘delayed transactions’ reported at Security Bank

June 21, 2017 - 5:15 PM
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MANILA – (UPDATE – 10:09 a.m., June 22, 2017) Even as the Senate was inquiring into the “glitches” that caused problems for clients of two of the country’s leading banks, a third bank reported on Wednesday having problems with “delays in posting banking transactions.”

In an advisory to media, the Security Bank said: “Yesterday, we encountered a delay in posting banking transactions on our systems. We continue to perform system maintenance activities to address this and expect our systems to be fully updated by close of business today.”


On Thursday morning, June 22, the bank issued this advisory:

Security Bank is pleased to inform our valued customers that our maintenance activity has been completed and all services that were affected by the delay are now available.

For assistance please contact us at customercare@securitybank.com or 24/7 Customer Contact Center 88-791-88.


On Wednesday morning senators opened an inquiry into the problems that caused depositors at Bank of the Philippine Islands to encounter problems accessing their ATMs and doing other electronic transactions for nearly two days; and suspected skimming attacks on some Banco de Oro accounts, prompting the bank to deactivate them quickly.

For its part, Security Bank said: “The delay in posting banking transactions does not and will not impact the financial integrity of our customers’ accounts. While some services were affected, the delay did not prevent our customers from accessing their funds.”

Nonetheless, Security Bank apologized “for the inconvenience this delay may have caused our valued customers,” and assured the public that “all bank branches and customer service representatives are ready to attend to and accommodate any and all transactions as necessary.”

Banking hours were also extended until 7:00 p.m. Wednesday, 21 June 2017.

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