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MANILA - Subscribers of Globe and Touch Mobile may encounter some difficulty making and receiving text messages and voice calls from Sun Cellular because of a glitch in the interconnection facility.
In a statement, Globe Telecom said initial investigation showed a glitch in the interconnection facility of the Cellular Mobile Telephone System of Digitel Mobile Philippines, the operator of Sun Cellular.
"Network engineers from both Globe and Sun are working to restore the Sun-Globe interconnect to its normal level," Globe said.
As an interim measure, Globe said it has re-routed voice call traffic with Sun Cellular to an alternate facility to help connect calls to and from Sun Cellular subscribers.
"We ask for your patience as we work with Sun Cellular to expedite full service restoration," Globe said.
Globe had 31.73 million subscribers at end-June, while Sun Cellular has 15.9 million.
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