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MANILA - Globe Telecom Inc. on Wednesday said the benchmark test that the regulator conducted shows that its old network outperformed its main rival's recently modernized network in terms of grade of service.
In a statement, the Ayala-led telco said its Grade of Service , which is the important benchmark of the industry, was better at 4.45 percent compared to Smart Communication Inc.'s 9.95 percent. The industry standard is 4 percent.
"This means that call success rates are higher using the Globe legacy network at 95.55 percent. For consumers, the experience is that it is easier to call using the Globe legacy network with more calls getting connected even at first try," Globe said.
For drop call rates, the NTC standard is 2 percent, with the regulator’s test results showing both telcos performing within the standard and Globe’s 1.6 percent at par with Smart’s 1. 5 percent.
"Clearly, the results belie the claims made by Smart in its multi-million negative advertising campaigns pointing out drop calls and difficulty in making calls within the Globe legacy network," Globe said.
“It is now clear who is telling the truth and really giving good service to the public even with just our legacy network,” Ernest Cu, Globe president said.
"Competition has claimed they are done with their upgrade and there’s no denying the official results from NTC quality tests show their upgraded network performs even below NTC standards. As soon as we fully fire up our brand new network, our subscribers and the entire nation will enjoy a whole new mobile experience that is once again pioneered by Globe,” Cu added.
Globe announced recently that its $700-million network modernization program was more than 50 percent done, as the telco aims to complete the shift in the first quarter of 2013.
Cu said Globe is building a brand-new network that is future-proof and built to provide higher call quality, pervasive 3G and 4G coverage, and faster mobile internet experience.
InterAksyon.com is the online news portal of TV5, a unit of the PLDT Group of which Smart is the main mobile service arm.
InterAksyon.com means BUSINESS
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