MANILA – Besides dropped calls and delayed text messages, the National Telecommunications Commission said consumer complaints about poor broadband service is on the rise.
Froilan Jamias, head of the NTC-One Stop Public Assistance, told Interaksyon.com that the agency recorded 462 complaints against telco’s poor broadband service in the first eight months of the year. In August alone, 144 consumers filed complaints of such a nature.
Consumers lodged 600 complaints about poor Internet service for the entire 2011, nearly double the 391 complaints in 2010.
The NTC said complaints about telcos’ billing or disputed charges reached 387 at end-August.
As of June, the country’s broadband subscribers stood at about five million.
Jamias said NTC will open Twitter and Facebook accounts to intensify its campaign to improve the mobile and broadband services in the country.
The NTC earlier issued its second quarter standards for service quality, which showed that Smart Communications Inc. and Globe Telecom Inc. failed to live up to the regulator’s standards.
The NTC said Smart scored 9.95 percent in terms of grade of services, while Globe had 4.45 percent.
Grade of service refers to the percentage of blocked calls or those not given access by the network.
